Account Security

1. How We Protect Accounts

Cook International Casino uses layered controls designed to protect Player Accounts, KYC records, Gold Coin balances, and purchase information. These controls may include:

• HTTPS connections between supported browsers and the website;
• Salted credential hashes rather than intended storage of plaintext passwords or PINs;
• Expiring administrator and player sessions;
• Role-based access to administrative and KYC tools;
• Server-authoritative Gold Coin balances and unique event IDs for balance-changing events;
• Duplicate-event prevention, transaction logging, and locked balance updates;
• Monitoring for repeated login failures, duplicate accounts, unusual device activity, unauthorized balance changes, and automated behavior;
• Temporary restrictions while an account, KYC submission, purchase, or security event is reviewed.

Security controls reduce risk but cannot eliminate it. No website, device, email account, or network is completely secure.

2. Your Responsibilities

• Use a unique password or PIN that you do not use on another service;
• Keep your email account and device protected with a device passcode and current software;
• Do not permit another person to use your Player Account;
• Do not share authentication details, recovery links, KYC documents, or verification messages;
• Sign out when using a shared device and avoid untrusted public networks;
• Review your Gold Coin activity and purchase history and report anything you do not recognize;
• Contact us immediately if your email, device, payment method, or account may have been compromised.

3. Passwords, PINs, and Sessions

Your credentials are personal to you. Our staff should never request your full password or PIN. Do not send them by email or place them in a support message.

We may end sessions, require a new login, request additional verification, or require a credential reset after a security event, significant account change, unusual login, extended inactivity, or administrative review.

4. Account Recovery

Use the recovery function on the Player Account page when available. Recovery may require the account email, username, date of birth, player ID, or other information sufficient to confirm account ownership.

For manual assistance, email cookinternationalcasino@gmail.com. Do not include your current password, PIN, full card number, or full government identification number.

For your protection, support may refuse or delay a recovery request when the information does not match the account, the request comes from an unusual source, or additional verification is required.

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5. KYC and Identity Verification

We may request KYC information to verify that you are at least 21 years old, confirm account ownership, investigate suspected impersonation or fraud, or meet payment-provider and legal requirements.

• Submit documents only through the designated KYC page or another method specifically authorized by support;
• Do not alter, crop, obscure, or falsify a verification document;
• Make sure the name, date of birth, and other information match the Player Account;
• Report a lost or stolen identity document when relevant to an active account review.

We may temporarily restrict the account while verification is incomplete or under review.

6. Gold Coin Purchase Security

When live purchasing is available, checkout will be handled by an approved payment provider. Cook International Casino should not receive or store full card numbers or card security codes. A Gold Coin purchase is credited only after the backend receives and verifies an authorized provider event.

Report an unrecognized purchase promptly. We may restrict further purchases or account access while we investigate. Gold Coins have no monetary value and cannot be redeemed, transferred, sold, or exchanged for cash or anything of real-world value.

7. If You Notice Suspicious Activity

Contact us immediately if you notice:

• A login, password reset, email change, KYC submission, or account action you did not initiate;
• An unrecognized Gold Coin purchase or refund;
• An unexpected Gold Coin balance or game-history change;
• A new device or session associated with your account;
• Messages that claim to be from us but request credentials, payment-card details, or money outside the approved checkout.

We may temporarily lock the account, end active sessions, pause purchases, request KYC, reverse unauthorized Gold Coin changes, or preserve records while the review is underway.

8. Phishing, Scams, and Impersonation

• The official website is casino.cook-international.com.
• The public support email is cookinternationalcasino@gmail.com.
• Do not trust a message that promises cash value for Gold Coins or offers to buy, sell, transfer, or redeem an account balance.
• Do not install remote-access software or share a screen at the request of an unsolicited contact claiming to be support.
• Verify links before signing in. When uncertain, type the official address directly into your browser.

9. Report a Security Issue

To report a suspected vulnerability, email cookinternationalcasino@gmail.com with the affected page, a clear description, steps to reproduce, and screenshots when safe to provide.

Do not access another user’s information, disrupt the Services, attempt destructive testing, download unnecessary personal information, publicly disclose an unresolved issue, or demand payment as a condition of withholding misuse.

10. Security Contact